Responsiveness and responsibility.
Our customers often use our machines in complex interlinked processes. Breakdowns and delays usually cost a lot of money. That is why it must be our constant concern to carry out spare parts orders or repairs as quickly as possible.
Our international sales and service network offers the greatest proximity to customers as well as optimal service quality. It is our goal to constantly simplify our own processes to benefit the customer.
Speed and quality.
The fast delivery availability of Kramer original parts is extremely important for the operational readiness of the machines. That is why we have developed a perfect logistics system to provide you, the customer, with the necessary parts through our dealers within the shortest possible time.
Our stock management and years of stocking spare parts, even for older machines, guarantee that 90% of all parts are available in stock and can be shipped within a short period of time.
Downtimes can be reduced to a minimum thanks to the superior quality of our original spare parts, the knowledge and expertise of our skilled customer service technicians and the high degree of parts availability.